FAQ

Is Lumière safe for sensitive skin? Yes. All Lumière products are formulated without harsh retinoids, sulphates, parabens, or synthetic fragrances. Our retinol alternative is clinically proven to be gentle for all skin types including sensitive skin.

Is Lumière pregnancy safe? Our Retinol Alternative Serum uses Bidens Pilosa extract — a plant-based retinol alternative that is considered safe for use during pregnancy and breastfeeding. Always consult your healthcare provider if you have specific concerns.

Is Lumière cruelty free? Yes. Every Lumière product is 100% cruelty free and vegan. We never test on animals at any stage of production.

Where are your products made? All Lumière products are manufactured in EU certified organic facilities to the highest European cosmetic standards.

How long until I see results? Most customers notice a difference within 14 days. Full results are typically visible within 6 to 8 weeks of consistent daily use.

What is EU Organic Certification? EU Organic Certification is the highest standard in global skincare certification — more rigorous than US regulations. It verifies that ingredients are naturally derived, sustainably sourced, and free from synthetic chemicals.

Do you offer free shipping? Yes — free shipping on all orders over $75.

What is your return policy? We offer a 30-day money back guarantee. If you are not completely satisfied with your purchase, contact us and we will make it right.

Can I use Lumière products together? Absolutely. Our products are designed to work as a complete system. For best results use the full Lumière ritual — Cleanser, Toner, Serum, Eye Serum, and Moisturiser together morning and evening.